--- title: "Our Commitment to Transparency & Responsible Pet Care" id: "250895" type: "page" slug: "our-commitment-to-transparency" published_at: "2026-10-19T12:17:36+00:00" modified_at: "2026-10-19T13:00:59+00:00" url: "https://www.petlandsanantonio.com/our-commitment-to-transparency/" markdown_url: "https://www.petlandsanantonio.com/our-commitment-to-transparency.md" excerpt: "Petland Shavano Park & Petland Leon Valley Our Commitment to Transparency & Responsible Pet Care Choosing a puppy starts with questions. Explore our breeder standards, veterinary care, health information, and the guidance available as you prepare for life with your..." --- Petland Shavano Park & Petland Leon Valley ## Our Commitment to Transparency & Responsible Pet Care Choosing a puppy starts with questions. Explore our breeder standards, veterinary care, health information, and the guidance available as you prepare for life with your new companion. [Meet Our Breeders](https://www.petlandsanantonio.com/our-breeders/) [Your Questions Answered](#transparency-faq) **Carefully selected breeders**Licensing and care standards **Veterinary oversight**Before arrival and in our care **Health information**Records available before purchase **Help for puppy owners**Preparation and ongoing guidance An informed beginning ## Clear information for San Antonio pet families At Petland Shavano Park and Petland Leon Valley, we help families learn about pets and the care they need. Understanding where a puppy comes from, reviewing health records, and discussing daily responsibilities are part of making an informed choice. Our Pet Counselors explain behavioral, environmental, maintenance, and nutritional needs. Read [how we care for our pets](https://www.petlandsanantonio.com/petland-cares/) and explore [Why Choose Petland](https://petland.com/why-choose-petland/) for broader Petland background. Where our puppies come from ## Breeder standards you can ask about We work with licensed breeders selected for their compliance history and adherence to animal welfare and veterinary care guidelines. Our owner and managers also travel to visit breeder facilities and learn about the sources behind our puppies. - Applicable licensing and regulatory requirements - Compliance history and humane care guidelines - Veterinary care and medical protocols - Carefully screened hobby breeders in some cases Our breeder page explains these standards and our support for Canine Care Certified breeders. Participation in a certification program should be confirmed for the individual breeder. [Explore our breeder standards](https://www.petlandsanantonio.com/our-breeders/) . See also Petland’s national [Our Breeders](https://petland.com/our-breeders/) page and our [guide to puppy ethics and welfare](https://www.petlandsanantonio.com/2026/01/01/petland-puppy-ethics/) . Health and daily care ## From veterinary checks to clear records 1 ### Veterinary oversight Our puppies are examined by the breeder’s veterinarian before arrival and checked by our veterinarian within 48 hours of arriving. Consulting veterinarians examine new arrivals, provide preventive care, and oversee in-store healthcare protocols. [Learn about veterinary care](https://www.petlandsanantonio.com/veterinarian/) · [View our veterinary information](https://www.petlandsanantonio.com/our-vets/) 2 ### Records you can review Puppy health records are available before purchase. Our puppy package includes a signed health certificate, current vaccinations and deworming, and microchipping with registration through Help Me Find My Pet. [Review the puppy package](https://www.petlandsanantonio.com/puppy-packages/) 3 ### Support for the next step Our puppy package lists a free initial health exam, a 14-day warranty for listed contagious diseases, and a three-year congenital and hereditary health warranty. Exclusions and limitations apply, so review the written terms and follow-up requirements before purchase. [Read our care commitments](https://www.petlandsanantonio.com/petland-cares/) For additional Petland background, visit [Petland Cares](https://petland.com/cares/) . Supporting pets and their families ## Preparing for the days after homecoming There is more to puppy parenthood than the first day. Our Pet Counselors help explain everyday needs, including nutrition, training, grooming, and a suitable home environment. Our care page describes training resources, a training kennel and supplies, and guidance for new owners. Ask our team to review the current package and explain how each item supports your puppy’s transition. - Discuss your puppy’s current food and feeding routine - Prepare a comfortable sleeping area and safe puppy space - Review health records and arrange follow-up veterinary care - Learn about behavior, grooming, and early training Read [our store FAQs](https://www.petlandsanantonio.com/faq/) . Petland’s national [Where Families Find Their Pets](https://petland.com/where-families-find-their-pets/) page offers further context about family support. Helpful resources ## Practical reading for puppy owners [BehaviorUnderstanding Puppy Body LanguageLearn to recognize relaxed, playful, and uncomfortable signals.](https://www.petlandsanantonio.com/2026/10/01/understanding-puppy-body-language/) [PreparationNew Puppy ChecklistPlan supplies, a safe space, grooming essentials, and veterinary care.](https://www.petlandsanantonio.com/2026/07/01/ultimate-new-puppy-checklist/) [Making an informed choiceBuying a Puppy from PetlandReview sourcing, health documentation, and questions to ask before bringing a puppy home.](https://www.petlandsanantonio.com/2026/03/01/buying-a-puppy-petland-standards/) [PlanningUnderstanding Puppy FinancingRead about the application process and financing disclosures. Financing is subject to credit approval.](https://www.petlandsanantonio.com/2026/02/01/bringing-home-your-dream-puppy-how-petland-financing-makes-it-possible/) Frequently asked questions ## Answers before you choose a puppy Where do Petland San Antonio puppies come from?We work with licensed breeders selected for compliance history and animal care standards. Our breeder page also describes carefully screened hobby breeders in some cases and visits by our owner and managers. [Read our sourcing standards](https://www.petlandsanantonio.com/our-breeders/) . Are puppies checked by a veterinarian?Yes. Puppies are checked by the breeder’s veterinarian before arrival and by our veterinarian within 48 hours of arriving. Consulting veterinarians also oversee preventive care and in-store healthcare protocols. [Explore veterinary care](https://www.petlandsanantonio.com/veterinarian/) . Can I review my puppy’s health records?Yes. Health records are available before purchase, and our puppy package includes a signed health certificate. Ask our team to walk you through the records and follow-up care requirements. [Read about our care practices](https://www.petlandsanantonio.com/petland-cares/) . Are puppies microchipped?Yes. Our puppy package includes a microchip and registration with Help Me Find My Pet for the puppy’s lifetime. Ask our team to explain registration details when reviewing your puppy’s paperwork. [See package details](https://www.petlandsanantonio.com/puppy-packages/) . What health warranties are included?Our puppy package lists a 14-day warranty for specified contagious diseases and a three-year congenital and hereditary health warranty up to the puppy’s purchase price. Exclusions and limitations apply; review the current written terms and required veterinary visit timeline. [Review the listed coverage](https://www.petlandsanantonio.com/puppy-packages/) . What guidance can new puppy owners receive?Our Pet Counselors explain behavioral, environmental, maintenance, and nutritional needs. Our care page also describes training resources and supplies, and our blog provides guidance on preparing your home and understanding puppy behavior. [Browse our FAQs](https://www.petlandsanantonio.com/faq/) . Does Petland San Antonio offer financing?Yes. Financing options are available subject to credit approval. Our financing resource explains the process and disclosures; review the lender’s current terms before applying. [Read the financing guide](https://www.petlandsanantonio.com/2026/02/01/bringing-home-your-dream-puppy-how-petland-financing-makes-it-possible/) . Two San Antonio locations ## Meet our pets. Bring your questions. Learn about puppy care with our teams at Petland Shavano Park and Petland Leon Valley. ### Find Petland San Antonio on Google Maps [Petland Shavano Park](https://maps.app.goo.gl/HMGBDAD2joLpZizC9) [Petland Leon Valley](https://maps.app.goo.gl/1nfjWb57nQ6J7Yd27) [Explore Our Breeder Standards](https://www.petlandsanantonio.com/our-breeders/) ``` Petland Leon Valley 758 Google reviews Write a review Posted on Google Karina R Trustindex verifies that the original source of the review is Google. My dad got my Malti-poo from this store 6yrs ago when I was a teen. We bought him at 3mo old! He was a happy puppy. My family requested to play with him in the little cubicles and we were delighted. He was a little pricey, but he had his papers, proper shots/vaccines, and had an underbite that made him adorable. He’s doing well even today! Never gotten injured or sick. He’s expected to live the normal expectancy of a malti-poo. I don’t remember much about the store or any changes since then, but I remember that the lady helping us was nice! Here is Marshmallow! Posted on Google Charles B Trustindex verifies that the original source of the review is Google. Lots of dogs for adoption, well taken care of. Also have some birds, rabbits and a few sleepy ferrits. I stopped in for some feeder fish. Very nice staff. Posted on Google Joshua B Trustindex verifies that the original source of the review is Google. Loved the exotic birds Posted on Google Melinda R Trustindex verifies that the original source of the review is Google. This was my 2nd time back. My daughter has been wanting another set of guinea pigs. I saw the most beautiful lionhead rabbit 🐇 about 7 weeks. LORENZO educated me on their demeanor, foods etc... I was there a good while, he showed no signs of rushing me, or pushing a sale. Answered all my questions and even educated me on ferrets as i asked lol he loves his job & wish all associates were like this everywhere! I was very pleased 😀 didn't grab the rabbit as my daughter took forever to answer me, but we're leaving for vacation and would not be cool to leave him alone . We will be back! And I will only ask for him! Thank you for the great customer service! ```